1. Purpose and Scope of Data Collection

The data collected through our website includes full name, email address, phone number, and customer address. This information is required when customers request consultation or wish to purchase products. It allows us to confirm and follow up on customer requests to ensure consumer protection.

Customers are solely responsible for maintaining the confidentiality and usage of the personal information and email accounts they provide.

2. Scope of Information Usage

Customer-provided information is used for the following purposes:

To confirm orders and arrange delivery upon customer request

To provide product information upon customer inquiry

To send marketing or promotional emails related to our products

To send notifications about website activities

To contact and resolve issues in special cases

To use personal information strictly for transaction-related verification and communication

To disclose to judicial authorities such as the prosecutor’s office, court, or investigation police if the customer is involved in a legal violation

3. Information Retention Period

Customer personal data will be stored until a request for deletion is made by the user. In all other cases, personal information will be securely maintained on our servers.

4. Parties with Access to Personal Information

Website administration team

The customer who owns the data

Competent legal authorities of Vietnam

Partners involved in your transactions, such as shipping service providers

5. Contact Information of the Data Controller

LECI Co., Ltd.

Address: Room 1901, Saigon Trade Center Building, No. 37 Ton Duc Thang Street, Ben Nghe Ward, District 1, Ho Chi Minh City, Vietnam

Hotline: +84 938 746 286

Email: sales@leci.vn

6. Means and Tools for Users to Access and Modify Personal Data

Customers have the right to check, update, adjust, or delete their personal information by contacting the website administration team.

Customers may file a complaint regarding data privacy by contacting the website’s admin. Upon receiving the complaint, we will verify the information. If the customer’s feedback is valid, we will take timely corrective actions depending on the severity of the issue.

7. Complaint Handling Mechanism for Consumers

If a customer discovers that their personal information is being misused or used beyond the agreed scope, they may contact us via phone at +84 938 746 286 or email sales@leci.vn to file a complaint and provide relevant evidence.

The administration team commits to responding immediately or no later than 24 business hours after receiving the complaint.