1. Definition

Product inspection refers to the process of checking and comparing the items received in a shipment from lecilaser.com with the products listed in the customer’s order.

2. Inspection Timeframe

lecilaser.com allows customers to inspect the goods together with the delivery personnel at the time of delivery (or within 30 minutes after receiving the shipment).

If the customer discovers any discrepancies after receipt, they may contact our customer service team for assistance with exchange or return.

Note: Please record a video when unboxing the package for verification purposes if needed.

3. Scope of Inspection

Customers are allowed to:

Count the quantity of received items

Compare and verify the received products against the confirmed order based on the following criteria:

Basic product attributes: product name, quantity, and customer information on the order documents

Visual match with the product image confirmed during order placement

Important Restrictions:

Do not unseal or open any items with tamper-evident seals or warranty labels

Do not scratch or redeem codes on reward-point or gift-exchange products

Do not use any of the products if there is a dispute or issue during the inspection process

4. Handling Procedure for Incorrect Shipments

If, during the joint inspection, the delivered products do not match the order, please contact our hotline to reach the customer service department for verification.

If the wrong items are delivered, customers may refuse the delivery and decline payment. For prepaid orders, customers can request a replacement or a full refund from lecilaser.com, which will be processed as soon as possible.

5. Customer Complaint Channels

For any complaints or support requests, customers may contact us via:

Hotline: +84 938 746 286

Email: sales@leci.vn