1. Delivery Methods
Customers may receive their products through the following methods:

• Direct purchase and pickup at our physical store

• Nationwide shipping via third-party logistics providers

2. Estimated Delivery Time

• For Ho Chi Minh City: 2–3 business days (excluding public holidays and Tet)

• For other provinces: 3–5 business days (excluding public holidays and Tet)

In some rare cases, delivery time may be extended due to force majeure situations, such as:

• Our staff is unable to reach the customer by phone to arrange delivery

• The delivery address provided is incorrect or difficult to locate

• A sudden surge in order volume may delay processing

• Delays from suppliers or logistics partners may affect the delivery schedule

3. Geographic Delivery Limitations
For customers outside Ho Chi Minh City ordering in large quantities or for wholesale purchases, delivery will be arranged via transportation service providers. Shipping fees will be calculated based on the carrier’s rate or as agreed upon in the contract between the two parties.

4. Responsibilities of Logistics Providers and Documentation
The delivery partner is responsible for providing proper documentation during the delivery process.
Logistics providers must present invoices or related documents upon request by government authorities.
Shipping companies must ensure that goods are delivered in original, sealed packaging.

Each shipment label must include:

• Recipient’s information: full name, phone number, and address

• Shipping tracking number (waybill code)

To ensure product security, lecilaser.com will include the invoice with each shipment.

5. Liability for Damaged Goods During Transportation

 If goods are lost or damaged during transportation, the carrier is responsible for compensating the client.
If the shipped goods contain hazardous or dangerous materials and are not properly packaged or declared, the sender (client) will be liable for any damage caused to the carrier or third parties.

Customers have the right to refuse damaged items and request a return or exchange under our “Return & Refund Policy.” In such cases, LECI will work directly with the logistics partner to resolve compensation in accordance with the terms of our service agreement.

Note: In case of any delivery delay, we will promptly notify the customer, who may choose to cancel the order or continue waiting.